Weaverbird Help Desk
Every IT request answered, and every device accounted for.
Weaverbird Help Desk gives your IT team one place for every request and every device, so problems get fixed faster and nothing falls through the cracks.
- First month free
- Unlimited users
- Price locked for 12 months
- No mobile app to download
Ticket
Projector won't turn on
What changes
From the way it's done now, to the way it should be
Without Help Desk
- Requests in hallway chats and sticky notes
- No idea where last year's laptops went
- The same question answered fifty times
With Weaverbird Help Desk
- Every request in one queue, with the right technician
- Every device, who has it and its condition
- Answers staff can find on their own
How it works
Four steps, start to finish
Staff ask for help
By email or a simple form, from any device.
It reaches the right person
Requests go to the right technician and campus on their own.
Fixed and recorded
Each fix is noted against the device, so history is never lost.
Fewer repeat problems
Common fixes become help articles staff use themselves.
Why districts choose it
Less busy work, more of the work that matters
Every IT request in one place
No more requests lost in hallway conversations, sticky notes or inboxes.
Know where every device is
See who has what, what's in for repair and what's due for replacement.
Faster fixes, fewer repeat tickets
Requests reach the right technician, and common problems get solved once.
Staff help themselves first
Simple answers are a search away, so your team works on what matters.
Loaners and repairs under control
Check devices in and out, track repairs and keep a loaner ready.
Clear reports for your team
See how fast problems are solved and where help is needed most.
What's inside
- Tickets
- Response targets
- Device inventory
- Check-in and check-out
- Loaners
- Repairs
- Help articles
- Request catalog
- Remote sessions
- Reports
Who it's for
Made for everyone who touches the work
Each person sees what they need and nothing they don’t, on a phone or a computer.
IT directors
Workload, response times and every device across the district.
Technicians
A clear queue for their campus, with each device's history.
Teachers and staff
Ask for help in a minute and see when it's fixed.
Library and device desks
Check-outs, loaners and returns without a spreadsheet.
Better together
Even better with the rest of the family
Weaverbird Help Desk works fully on its own. Connect it to another Weaverbird app and they share what they have in common.
With Weaverbird HR
New hires get their device ready before day one, and leavers return theirs.
With Weaverbird Finance
Equipment the district buys shows up ready to be tracked.
With Weaverbird Builder
Your own request forms can feed straight into the help desk.
Pricing
One clear monthly price
Priced by how many campuses your district has, with unlimited users. No sales call needed to see it.
| App | 1 campus | Up to 3 | Up to 9 | Up to 15 | Up to 25 | Each campus past 25 |
|---|---|---|---|---|---|---|
| Weaverbird Help Desk | $25 | $45 | $89 | $139 | $199 | +$6 |
- First month free
- No setup fees and no per-user fees
- Price locked for your first 12 months
- Up to 20% off when you use more of our apps
Texts and automated calls are billed by use. See all prices and terms.
Questions
What districts ask about Help Desk
How do staff send a request?
By email or a short web form. They can add a photo or screenshot and follow along until it's fixed.
Can it keep our device list up to date?
Yes. It can sync from the device management tools most schools already use, or import from a spreadsheet.
Can we run a check-out desk?
Yes. Check devices in and out, hand out loaners and track repairs and charges.
When is it available?
Weaverbird Help Desk is coming soon. Ask about it on a tour and we'll show you where it stands.
See Weaverbird Help Desk for yourself
A short, friendly walkthrough with your questions answered and nothing to install.
The rest of the family