Terms of Use

1. Who can use Weaverbird Facilities

Weaverbird Facilities is built for schools, school districts and the people who work with them: administrators, teachers and staff, custodial and maintenance teams, and the community groups who ask to rent a district’s spaces. You must be at least 18 years old, or the age of majority where you live, to create an account or ask for a rental. The Service is not intended for students.

2. Accounts

Your school or district decides who gets an account and what they can see. Keep your sign-in details private, and tell your school and us at hello@weaverbirdworks.com if you think someone else has used your account. You are responsible for what happens under your account.

3. Subscriptions and the free month

• Plans. Schools and districts pay a monthly price based on their number of campuses, as shown at sign-up. Teachers, staff and anyone filling in a district’s forms never pay to use Weaverbird Facilities.
• Free month. New subscriptions start with one free month. If you don’t cancel before it ends, your plan’s monthly price is charged to the payment method you gave at sign-up, and each month after that until you cancel. One free month per organization, unless we agree otherwise in writing.
• Texts and calls. Emails are included in every plan. Text messages and automated phone calls sent through Weaverbird Facilities are charged as they go out: 2¢ per text segment and 8¢ per call, in US dollars. A segment is up to 160 characters (up to 70 if the text contains characters such as emoji); a longer text is billed as the number of segments it takes, as phone carriers count it. Each month’s texts and calls are added to your next monthly bill (or invoiced on their own if your subscription has ended). Only texts and calls that our providers accept count; nothing is charged for messages that aren’t sent. Your current month’s count is shown in Settings. The free month covers your plan’s price; texts and calls sent during it are billed on your first monthly bill, unless an offer says otherwise.
• Special offers. We may offer some organizations a longer free period or other special terms, such as our Founding Member program (3 months free, including up to 500 text segments and 100 calls each month during those months; anything past that is billed as usual). An offer applies only once we confirm it to you in writing, which includes by email, and it replaces the standard free month for that organization. When the offer ends, your plan’s regular monthly price applies unless you cancel first. If an offer’s written terms differ from these Terms, the offer’s terms control for that offer.
• Commitment, renewal and cancellation. Plans renew monthly. The first 3 paid months after you sign up (after any free period) are a commitment: if you cancel during them, your plan stays on and is billed through the end of the third paid month. Canceling during a free period ends your plan when that period ends, with nothing charged. After the commitment, you can cancel anytime, and cancellation takes effect at the end of the current month. Fees already paid are not refunded except where the law requires.
• Plan size. If your number of campuses grows past your plan, we may move you to the right plan with notice.
• Price changes and your price lock. Our prices are subject to change. The price you sign up at is locked for 12 months from sign-up. If our prices change, we will give at least 30 days’ notice before the new price applies to you, and it applies only after your lock ends. Canceling ends your price lock, even if you later undo the cancellation or sign up again: from then on you pay the price at that time, and a new sign-up starts a new 12-month lock and 3-month commitment.
• Payments. Payments are processed by Stripe. We don’t store full card numbers.

4. Acceptable use

You agree not to:

• copy, modify, resell, or make the Service available to anyone outside your organization;
• reverse engineer the Service or try to get its source code, except where the law allows it despite this limit;
• scrape or extract content by automated means, or use the Service to build a competing product;
• get around security or access limits, or disrupt the Service;
• upload unlawful, harmful or misleading content, or information you don’t have the right to share;
• upload more student information than the Service needs (it is built for facilities records, not student records);
• put sensitive or inappropriate information in a support request, screenshot or screen recording, such as anything about a student, health or medical details, Social Security, driver’s license, bank or card numbers, or passwords (the Support Acceptable Use rules in Send to support explain this, and admins agree to them before their first request); or
• use the Service to send messages that break any law.

We may suspend accounts that break these rules.

5. Ownership

Weaverbird Facilities owns the Service, including its software, design, text, and the Weaverbird Facilities name and logo. We give you a limited, non-transferable right to use the Service while your account is active. See our Legal notices for copyright and trademark details.

6. Your content

Your school or district owns the information it and its people put into Weaverbird Facilities, such as work orders, maintenance schedules, spaces and rentals. We use it only to provide and support the Service, as our Privacy Policy describes. If you send us ideas or suggestions, we may use them without owing you anything.

Downloads and exports. Administrators can download reports and work order files. Before their first download, each administrator agrees to Weaverbird Facilities’ Data Export Agreement. Once a file is downloaded it is outside Weaverbird Facilities: your school or district owns it and is responsible for it, and the administrator who downloaded it is responsible for it on your behalf. That means keeping exported information accurate and complete (not changing figures and presenting them as Weaverbird Facilities’ records, and making clear any changes made to a file), using it only for your school’s work, storing and sharing it only as your policies allow, and deleting it when it’s no longer needed. A download is a snapshot; Weaverbird Facilities remains the current record. Weaverbird Facilities records each download (who, when and what it contained) and shows those records to your administrators. Weaverbird Facilities is not responsible for files after they are downloaded.

7. Texts, calls and quiet hours

• Only if you choose them. Administrators, teachers and staff can each choose to get texts and automated calls from Weaverbird Facilities, separately, in their own settings. No one else can choose them for you. Emails about your account and your work are sent to everyone with an account.
• What they’re about. Work orders given to you and updates on ones you sent; space and rental decisions; to-do reminders you ask for; and messages from your school or district. Our Text and call terms list them and explain how to stop them at any time.
• Quiet hours. You can set times when nothing reaches you. Emails, texts and calls that would be sent then aren’t sent; they’re kept in the app for you as missed notifications for 90 days. Security messages, such as sign-in alerts and password resets, always come through. Urgent alerts come through unless you turn that off.

8. One sign-in and connected apps

Weaverbird Facilities is one of the Weaverbird Works apps. If your district uses more than one, you can sign in once at app.weaverbirdworks.com and move between them; each app still decides what you can see and do in it, and your district can turn two-step sign-in on for any of them. Your to-dos from each app can be shown together there.

Your district can connect its Weaverbird Works apps to each other. When it does, information it chooses to share moves between them, the answers to a form in Weaverbird Builder arriving here as a work order or space booking, with how it’s going sent back. It moves only between your own district’s apps, only for what the district sets up, and stays your district’s information, as our Privacy Policy describes.

9. Your agreements, and asking us to review one

• We keep a record. When you accept these Terms, choose texts or calls, or sign an agreement in Weaverbird Facilities , we record who agreed, to which version, and when, and keep that record even after it’s replaced, so there is proof of what was agreed. Your district’s administrators can see who in the district has agreed to what.
• Contesting an agreement. If an administrator believes someone’s agreement is wrong, for example that a person never meant to choose texts, they can contest it and say why. While we review it, what the agreement allows is paused: texts or calls to that person stop entirely. A contested acceptance of these Terms stays in place until it’s settled.
• Nothing is undone until your district agrees. We tell the administrator what we found, what has been done under the agreement so far, and exactly what would be turned off. Only when an administrator agrees to all of it, by signing with their name, is it applied: for example, the person’s texts or calls choice is turned off (they can choose again themselves later), or, for these Terms, their account is turned off until they accept again. If we don’t uphold a contest, the agreement stands and anything paused comes back on.
• Signing your district up. The acceptance made when your district signed up for Weaverbird Facilities can’t be contested; it ends only when your district cancels its subscription.

10. Work orders, spaces and rentals

• The district decides. Your district sets which spaces can be booked or rented, its rules, notice and fees, and approves or turns down each request. Weaverbird Facilities records requests and decisions; it doesn’t take payments for rentals or guarantee a space.
• Community rentals. A group asking to rent a space gives its name, email, phone number and details of the event to the district, and agrees to the district’s own rental terms, which the district sets and enforces.
• Site use agreements. When your district approves a community rental, Weaverbird Facilities emails the group a site use agreement to sign online, in your district’s own wording or our standard one. The agreement is between your district and the group, not with Weaverbird Facilities. Our standard wording is a starting point, not legal advice: have your district’s attorney review it, or replace it with your own, before relying on it. A signature is the signer’s typed name, recorded with the time and network address.
• Vendors and outsourcing. Your district chooses its vendors and hires them on its own terms; Weaverbird Facilities isn’t a party to that work and doesn’t vouch for any vendor. Vendors in the directory (shared by other districts that chose to) and vendors found by the web search are listed as they were given or found, which can be wrong or out of date: check a vendor’s license, insurance and references yourself before you hire them. When you outsource a work order and choose to email the vendor, we send it on your district’s behalf. If your district turns on directory sharing, it lets other districts see its vendors’ business details (never your district’s name, notes or the work sent), and confirms those details are about businesses, not private people.
• Raptor. If your district connects Raptor, Weaverbird Facilities receives its alerts to log drills and show them; Raptor remains your district’s emergency system, and Weaverbird Facilities doesn’t send or replace its alerts.
• Safety stays with the district. Work orders, preventive maintenance and inspections in Weaverbird Facilities help your district keep track; they don’t replace the inspections, certifications and safety duties your district has by law.

11. Disclaimers

We work hard to keep Weaverbird Facilities running and accurate, but the Service is provided “as is” and “as available.” We don’t promise that every message will arrive, or that the Service will always be available or error-free. Schools remain responsible for their own decisions and records.

12. Limitation of liability

To the fullest extent the law allows, Weaverbird Facilities is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data. Our total liability for any claim about the Service is limited to the amount you paid us in the 12 months before the claim, or $100 if you paid nothing. Some places don’t allow these limits, so they may not apply to you.

13. Changes and contact

We may update these terms. If a change is significant, we’ll post it here, tell account owners by email before it takes effect, and ask everyone to accept the new version the next time they sign in. Questions? Email hello@weaverbirdworks.com.